I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 15 business days of processing and production time for your order to ship out. Please note that the processing of your order(s) is dependent on the popularity/ demand of the item(s). Some items take no more than 3 days to ship out, in other cases, it may take a little bit longer. However, please be guaranteed that we work closely with our partner merchants to ensure that every order is shipped out within the specified processing and production time.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
souk + sepia partners with global merchants and artisans from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, you item may take up to 4 weeks to arrive.
If you have a multi-item order, each item may be shipped from different international warehouse, depending on which one has them available the fastest.
U.S orders will be shipped via USPS & UPS and International Orders will be shipped depending on the fulfillment center the product is from.
- Average transit times to the United States: 5 - 25 Business days
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP? If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)